Cancellations are an inevitable part of clinic life — ClinicSoftware makes them simple and safe. Record the cancellation reason, apply a late cancellation fee if your policy requires it, release the slot for online rebooking instantly, and send the client a notification automatically. Every cancellation is logged with a reason and the staff member who processed it.
Jak to funguje
01
Open the appointment in the diary and select Cancel Appointment
02
Choose a cancellation reason from the dropdown and add an optional free-text note
03
If the cancellation policy applies, choose whether to charge the cancellation fee
04
The slot is released for online booking and the client receives an automated notification
Klíčové funkce
Cancellation Reason Recording
Late Cancellation Fee Option
Instant Slot Release
Client Notification
Waitlist Auto-Alert
Audit Log
Report Integration
No-Show Flagging
Profesionální tipy
Set a clear cancellation policy and enforce it consistently via the system for every booking
Use the waitlist feature to auto-offer cancelled slots to waiting clients before releasing online
Track cancellation rates by therapist and service to identify operational improvement areas